Shipping Information
What are your shipping charges?
We offer free shipping on all orders above ₹99. For orders below ₹99, a flat shipping fee of ₹45 is applicable.
How long will it take for my order to be delivered?
Delivery timelines vary based on your location:
Metro cities: 2-4 business days
Tier 2 & 3 cities: 4-6 business days
Rural areas: 6-8 business days
Can I track my order?
Absolutely! Once your order is dispatched, you will receive a tracking link via email or Whatsapp
Do you offer Cash on Delivery (COD)?
Yes, we offer cash on delivery on all orders.
What should I do if my package is delayed?
Delivery delays can happen due to unforeseen circumstances like weather conditions, high demand, or regional restrictions. If your package hasn’t arrived within the estimated delivery time, please contact:Email-www@dropli.in
How long will it take to receive a tracking number?
It will usually take between 1-2 business days.
What if my package arrives damaged or with missing items?
If your package is damaged or items are missing, please contact our support team within 48 hours of delivery. Share parcel opening video and clear photos of the package and its contents for a resolution, such as a replacement or refund.
How do I contact customer support for shipping queries?
All inquiries can be forwarded towww@dropli.in
Payment Information
What payment methods do you accept?
- We accept a wide range of payment methods, including:
Credit/Debit Cards: Visa, MasterCard, Maestro, Rupay, and American Express. - Net Banking: All major Indian banks.
- UPI Payments: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps.
- Wallets: Paytm, Amazon Pay, Freecharge, Mobikwik, etc.
- Cash on Delivery (COD): Available.
Is COD (Cash on Delivery) available for all orders?
yes, cash on delivery available for all orders.
Are my payment details secure on your website?
Yes, your payment information is completely secure. We use industry-standard encryption (SSL) to protect your data during transactions. Additionally, we do not store your payment details on our servers. Payments are processed through trusted and secure payment gateways.
What should I do if my payment fails?
If your payment fails, please:
- Check your internet connection.
- Ensure you’ve entered the correct card details or UPI PIN.
- Confirm that your bank account has sufficient balance or your card isn’t blocked.
How do I know if my payment was successful?
After a successful payment, you will see an order confirmation on the website and receive an email/Whatsapp with your order details. If you don’t receive any confirmation, please contact our customer care with your transaction ID or payment screenshot.
Who can I contact if I have payment-related questions?
For any payment-related inquiries, please reach out to our customer support team Whatsapp at+91 7737928248.We’re available Monday - Saturday (excluding public holiday) - 9.30 am to 6.00 pm to assist you.
What happens if my payment fails but the amount is debited from my account?
In rare cases, a failed payment may still show as a deduction on your account due to authorization holds. This amount will typically be released back to you within a few business days. If the funds are not returned, please contact your bank and our support team for assistance.
Order Returns & Cancellation
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn’t been shipped. To cancel the order Whatsapp us immediately on our customer care Whatsapp number+91 7737928248.
Are there any cancellation charges?
No, we do not charge any cancellation fees if the order is canceled before it is shipped.
What is your return policy?
We offer a hassle-free return policy on most products. You can return items within 3 days of delivery if:
- The product is damaged, defective, or incorrect.
- The product is unused, unworn, and in its original packaging with all tags intact.
Please check the return eligibility of your product on the product page or contact our customer support team.
How will I get my refund after canceling an order?
For canceled orders, the refund will be processed to your original payment method:
- Online Payments (Credit/Debit Card, UPI, Net Banking):Refunds typically takes 5-7 business days to reflect in your account.
- Cash on Delivery (COD):If you paid using COD, your refund will be processed to your bank account or as store credit. We may request your bank details for processing refunds.
- Wallet/Store Credit:Refunds will be credited back to your wallet or store credit balance immediately.
What if I receive a damaged or defective product?
We’re sorry for the inconvenience! If you receive a damaged or defective product:
1. Report the issue within 48 hours of delivery by contacting customer support team on Whataspp on+91 7737928248
2. Provide details of the issue and upload parcel opening video & clear images of the product and packaging.
3. Once verified, we will arrange a replacement or issue a full refund to your original payment method.
Who can I contact for help with canceled or returned orders?
For any questions or assistance, please contact our customer support team:
Whatsapp:+917737928248Email:www@dropli.inOur team is available Monday - Saturday, excluding public holidays, 9.30 am to 6.00 pm to assist you.